Pricing structure
Heritage starts with a managed phone system, then adds only the services that solve a defined need. The billing units and cost drivers below help you understand the structure without suggesting a price before the system is scoped.
The proposal includes only the selected and verified configuration.
Billing units
These units explain the structure, not the final amount or a promise that every option fits every configuration.
Heritage Connect is included for eligible users as a way to access the managed phone system. It is not standalone phone service. Phones, installation, porting, taxes, and other charges are identified according to the approved proposal.
All Heritage SMS services require the applicable $4 Brand registration, $40 Brand vetting, $40 Campaign vetting, $10/month Campaign, $2 per telephone number/month SMS enablement, and $7 per 500 messages. Heritage Connect is included for an eligible enabled phone-system user. CloudMessage is $15 or $25 per user/month. SMS Scheduling Agent tiers are $40 for one, $90 for up to three, and $125 for up to five connected schedules/month. SMS API is an enterprise offering with scoped pricing.
Connectivity and cellular charges depend on the selected path. Manually activated cellular recovery can involve provisioning, activation, and usage charges; it is not automatic failover. A second wired carrier remains a separate cost driver.
Enhanced reporting is a recurring add-on. Recording cost depends on recording scope, retention, and storage. Transcription and analysis use a per processed minute billing unit; exact rates and the approved workflow are proposal-specific.
Standard supported integrations do not carry a separate initial Heritage build fee when adequate API documentation and customer-authorized access are available. Configured geographic call routing carries setup and ongoing service charges. Third-party fees, migration, cleanup, and unusually large custom applications remain separate.
Always-on custom analysis can combine recurring and usage charges. Custom scoring uses a base plus processed-minute structure, and advanced campaign tracking is a recurring add-on based on confirmed scope. No amount is published here.
What a proposal clarifies
A scoped proposal should identify what is recurring, what is one-time or project-based, what varies with usage, and what is supplied or billed by another party.
Configuration matters
Example totals can obscure important differences in users, locations, equipment, connectivity, usage, and optional services. Heritage documents the applicable assumptions, inclusions, exclusions, and commercial terms in a scoped proposal.
