Talk with support
Use the main Heritage number during normal support hours.
Call 616-465-5001Customer Support
Route the need through the right support path.
Routine support is available by phone, email, or the online ticket form during normal hours. After hours, the main phone system provides the approved emergency path.
Routine requests
Call, email, or open the ticket form.
Email and the online form enter the approved support-ticket system. Include useful operational context, but never send passwords, API keys, tokens, or other credentials.
Start a ticket by email
Describe the affected site, users, numbers, timing, and impact when those details are safe to share.
Email support@heritagetel.comOpen the request form
Use the support system for routine troubleshooting, moves, adds, routing updates, administrative changes, and access help.
Open support ticketingAfter-hours emergencies
Begin with the main phone system.
After hours, call and select the emergency-support option in the automated menu.
The on-call agent will make contact within 30 minutes. This is an initial-contact commitment, not a resolution-time guarantee.
Call 616-465-5001Prepare the request
Share enough context to identify the affected path.
- What is affected: calling, numbers, internet, RabbitRun service, a device, an application, or a requested change
- Which location, users, departments, or numbers are involved
- When the behavior began and whether it is continuing
- What the user expected and what happened instead
- A safe callback method—without credentials or sensitive customer data
Account applications
Looking for a customer portal or assigned application?
Use Customer Tools for the Heritage customer and billing portals, support ticketing, Heritage Connect, and CloudMessage.io destinations.
Open Customer Tools