Call as the business
Place and receive eligible business calls from a computer or mobile device while keeping the company calling identity connected to the user.
Included application
Your business phone, wherever work happens.
Heritage Connect extends an eligible Heritage phone-system user beyond the desk phone—with a consistent business calling identity across supported computers and mobile devices.
Included for eligible phone-system users. Exact access and configured capabilities are confirmed during system design.
Sanitized demonstration · synthetic data
RECENT CALLS
North Office9:42 AM
Main Line9:31 AM
Service DeskYesterday
MAIN LINE(202) 555-0142
Business calls and call history stay connected to the assigned user.
9:41Heritage Connect
Dialing from(202) 555-0118 123456789*0#
One identity, more places to work
Keep the business line with the person who answers it.
Heritage Connect is an extension of the managed phone system—not a separate free phone service or a replacement for every desk phone.
Move between devices
Use the assigned desk phone, desktop app, or mobile app according to the role and the configured service.
See availability
Presence helps coworkers see whether another user is available or already handling a call.
Keep conversations together
Calling, voicemail, contacts, call history, and internal messaging are available in one branded experience.
Download Heritage Connect
Choose the device that fits the work.
Install the official ConnectUC client used for the Heritage Connect experience. You will still need an eligible Heritage phone-system account and your assigned credentials.
Open the web applicationMatch access to the role
The right setup may be app-only, desk phone, or both.
Start with where calls happen, how often the person transfers or monitors others, and what should happen when the user is unavailable.
Carry the business identity
Useful for people who work away from a fixed desk and still need access to assigned business calls.
Answer from the computer
Useful where a headset and desktop workflow make more sense than a dedicated physical phone.
Combine app and desk phone
Keep tactile call handling at the desk while adding contacts, history, messaging, and mobility through the app.
Included and configured
Know what is standard—and what depends on service.
Heritage Connect application access is included with eligible Heritage phone-system users at no additional Heritage Connect charge.
Sending and receiving eligible text messages requires subscribed business SMS service and an approved messaging configuration.
Users assigned eligible call-center service receive a richer queue and agent experience based on that assignment.
Compatible hardware, a supported operating system, internet access, and the correct user assignment are required. Current details are verified before deployment.
Common questions
Start with the practical boundaries.
Does Heritage Connect replace every desk phone?
No. The best endpoint follows the role. Some users work well in the app, some benefit from a physical phone, and some need both.
Is Heritage Connect a separate phone service?
No. It is an included way for eligible users to access the Heritage-managed business phone system.
Can every user send text messages?
No. SMS requires subscribed business SMS service, an eligible number, and an approved messaging configuration.
Can employees use a personal mobile phone?
The mobile app can place the business calling experience on a supported device without publishing the employee's personal number as the business number. Device policy and permissions remain the customer's responsibility.
Design the whole calling experience