Starter$15per user/month
For shared team conversations and repeatable responses.
- SMS and MMS messaging
- Number sharing
- Canned responses and keyword auto replies
- Away messages
- PBX single sign-on
Product detail · CloudMessage.io
Business texting built for a team, not one employee’s phone.
Give a team an accountable messaging workspace on eligible company numbers. CloudMessage.io is a paid workspace for SMS and MMS on eligible company numbers, with plan selection and messaging approval matched to the intended workflow.
Product record reviewed July 16, 2026 by Andy Lauppe — Owner/Founder. Exact eligibility, configuration, registration, usage, fees, and enabled features are confirmed before activation.
Synthetic demonstration · fictional data
Best fit
Use a shared workspace when messaging belongs to a team.
- Teams sharing one or more business messaging numbers
- Customer care, appointment, reminder, and follow-up workflows
- Organizations that need lists, drips, scheduled messages, or supported integrations
CloudMessage.io is not presented as the default for every user. Heritage Connect SMS may fit individual-user messaging, while API-driven messaging requires separate technical verification.
Verified product record
Included categories
- SMS and MMS messaging
- Number sharing
- Canned responses and keyword auto replies
- Away messages and PBX single sign-on
Features still depend on the selected plan, approved number, registration, and Heritage configuration.
Verified plans
Choose the collaboration the workflow requires.
Both application plans are billed per user/month. Registration, number enablement, SMS/MMS usage, and approved implementation work remain separate.
Professional$25per user/month
For teams that also need approved campaign, scheduling, or integration features.
- Starter feature categories
- Blasts and lists
- Drip campaigns
- Scheduled messages and reminders
- Supported integrations
- Click-to-call
Separate cost drivers10DLC Brand and Campaign chargesPer-number enablementSMS and MMS usageApproved implementation or integration work
No unlimited-message, all-inclusive, approval, or integration-availability promise is made. Exact charges beyond the verified application prices require confirmation.
Before activation
Messaging approval starts with the use case.
- 01
Define the program
Document the audience, message purpose, sending numbers, authorization method, reply handling, and operational owners.
- 02
Prepare public evidence
Provide a campaign-aligned privacy policy, messaging terms, opt-in language, HELP/STOP behavior, and representative message samples where required.
- 03
Complete applicable registration
Verify the 10DLC Brand and approved Campaign where applicable, then confirm the eligible number and selected interface.
- 04
Enable and test
Confirm the approved plan and configuration, number behavior, team access, replies, opt-out behavior, and representative workflows before launch.
Boundaries
Approval and enabled behavior are not assumed.
- Campaign approval and number enablement are not immediate or guaranteed
- Features and integrations depend on the selected plan and Heritage configuration
- Customer use remains subject to carrier, provider, acceptable-use, and legal requirements
Consent, opt-out, acceptable use, carrier requirements, content rules, and applicable legal obligations remain part of the customer’s program. Heritage’s guide provides working preparation examples, not legal advice or an approval guarantee.
Numbers and access
Confirm where the conversation should live.
An eligible existing Heritage number or a new dedicated number may be considered. An eligible number may be shared with Heritage Connect when the approved design supports both team and user workflows.
Email can be the primary two-way interface only when the number is not assigned to Heritage Connect or CloudMessage.io. Copies sent to email do not create an immutable archive or guarantee retention, discovery, access control, deletion, or legal sufficiency.
Common questions
Keep product expectations tied to the approved program.
Is CloudMessage.io included with every phone user?
No. It is a separate paid business-messaging product. Heritage Connect is included for eligible managed phone-system users, but SMS still requires subscribed business SMS service and an approved configuration.
Do the application prices include registration and message usage?
No. 10DLC registration, per-number enablement, SMS/MMS usage, and approved implementation or integration work are separate.
Can Heritage guarantee registration approval or immediate number enablement?
No. Campaign approval and number enablement are not immediate or guaranteed. A complete, accurate submission and the applicable external review are required.
Is every Professional feature and integration always enabled?
No. Features and integrations depend on the selected plan, Heritage configuration, third-party requirements, and approval for the intended workflow.
Where can an assigned user sign in?
Customers with assigned CloudMessage.io access can use the approved customer login. Access depends on the services and credentials assigned to the organization.
Open customer loginRelated solution