Trust Center
This page separates public facts from answers that depend on the selected service and configuration. It does not turn an unknown into a generic security, compliance, uptime, retention, or AI promise.
The answer describes Heritage’s current public website or published terms.
The answer depends on the selected service, customer policy, or destination.
Bring the service and requirement so the applicable details can be identified.
Current public information
Each summary links to the fuller public page where one exists. Page-specific limitations still apply.
The current website does not use third-party analytics or advertising trackers. Planner answers remain in the visitor's browser unless the visitor separately chooses to send or discuss them.
Heritage does not sell personal information. The public notice explains collection, use, disclosure, retention by purpose, security limitations, and request choices.
Read the Website Privacy NoticeThe approved public program is low-volume, one-to-one conversation. Consent may be provided verbally or by initiating a text conversation; the current program excludes marketing campaigns, alerts, and authentication messages.
Mobile numbers and text-messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Read the Messaging TermsRoutine support is available by phone, email, or the online ticket form during normal hours. Routine hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern. Call 616-465-5001; email and the online request form enter the approved ticket system.
After-hours emergency access begins through the main phone system. The on-call agent's 30-minute commitment is for initial contact, not resolution.
Review Support DetailsThe Standard Terms and Conditions supplement the applicable order form, tariffs, service price lists, and service-specific terms; a website summary is not the complete customer agreement.
Privacy questions may be sent to hello@heritagetel.com.
Review Standard TermsContinuity is layered
A continuity answer must account for the cloud platform, office connections, managed edge, local network and equipment, power, users, and alternate inbound routing.
Inspect business-continuity boundariesDual-wired or persistent designs require confirmation of the actual paths, configuration, capacity, and operating behavior.
A provisioned cellular option that Heritage activates manually is a recovery process. It is not automatic failover.
Power, signal, capacity, carrier availability, equipment, and the remaining local dependencies continue to matter.
Configuration-specific answers
These topics require the actual service architecture, customer workflow, destination, policy, and applicable operational or legal requirements.
No blanket encryption, certification, data-location, access-control, logging, monitoring, incident-response, or status-communication claim applies across every service. Review the selected services and operating model.
Review security and privacy boundariesRecording is optional and policy-dependent. Eligibility, notice and consent, authorized access, discovery, retention, deletion, export, destination, and cost behavior must be defined for the configured service.
Inspect recording and retention boundariesProvider and privacy configuration are client-decided during discovery. The default is Public API models, with OpenAI direct as the default provider. Available provider options also include Novita.AI and AWS Bedrock.
Privacy options are available as needed based on client requirements. The exact option must be defined against the client's workflow and requirements.
Provider choice alone does not define or guarantee retention, deletion, model-training behavior, human access, access controls, data location, isolation, compliance, accuracy, or contractual terms. Those details require separate verification for the selected configuration.
AI outputs may be incomplete or wrong. People remain responsible for consequential decisions.
Review AI data-use boundariesCustomer policy, user authorization, credential administration, endpoint and local-network operation, recording notice and consent, data destinations, retention choices, and acceptable use can affect the complete trust answer.
Specific answers
Quantitative, security, compliance, legal, recording, retention, AI-data, and customer-proof statements depend on the relevant service, facts, limitations, and agreement. Heritage does not use a general website statement to broaden those commitments.
Ask the exact question
A useful trust answer identifies which layer and configuration the question concerns. Do not send passwords, API keys, tokens, sensitive customer information, medical information, or urgent support requests through the public sales form.
