Heritage Call Recording Handler
Heritage recording-handling options that include a cloud Call Recording Handler and a separate Desktop Lite version built on Open Source Meetily.
Explore Heritage Call Recording Handler →Products
Exact products, placed in the right solution.
Explore how each product fits into a complete Heritage communications system. Availability, eligibility, and configuration are confirmed during design.
Advanced Campaign Tracking
An optional call-center add-on evaluated around a defined campaign source, call path, responsible team, and outcome model.
Explore Advanced Campaign Tracking →CloudMessage.io
A paid business SMS and MMS workspace for shared numbers, team access, reusable responses, campaigns, reminders, and approved integrations.
Explore CloudMessage.io →CloudSweet Enhanced Reporting
An optional enhanced call-detail reporting service for historical review, beginning-to-end call paths, prepared reports, and scheduled reporting.
Explore CloudSweet Enhanced Reporting →Heritage Connect
Heritage's branded desktop and mobile communications application, included with eligible phone-system users.
Explore Heritage Connect →CRM & Business Software Integrations
Evaluated connections between communications workflows and customer-authorized business software with usable API documentation.
Explore CRM & Business Software Integrations →Always-On Custom Call Analysis
A configured workflow that can process every eligible recording for customer-defined business questions, subject to testing and human review.
Explore Always-On Custom Call Analysis →Custom Call Scoring
Apply an approved repeatable scorecard to eligible recorded calls with explicit evidence, testing, and human-review requirements.
Explore Custom Call Scoring →RabbitRun SD-WAN
Managed edge and connectivity options designed around a location's continuity needs.
Explore RabbitRun SD-WAN →Recording Discovery & Retention
An optional recording layer for finding eligible PBX recordings through call detail and applying configured retention rules.
Explore Recording Discovery & Retention →SMS API
Supervised REST-based SMS and MMS integrations for customers with a defined software messaging workflow.
Explore SMS API →Call Transcription & Analysis
Optional transcription and summarization for eligible recorded calls, configured around approved data handling and human review.
Explore Call Transcription & Analysis →