Configuration context
Support stays connected to how calls, sites, devices, connectivity, and services fit together.
Support
Work with people who learn the configuration and remain involved.
Routine support is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern. After hours, emergency access remains available through the main phone system.
Available now
Use the route that fits the need.
Routine support
support@heritagetel.com opens a ticket in the same support system as the online request form.
After-hours emergencies
After hours, call and select the emergency-support option in the automated menu. The on-call agent will make contact within 30 minutes. This is an initial-contact commitment, not a resolution-time guarantee.
Clear ownership
Heritage provides a responsible next step, including when an upstream provider or Heritage-provided RabbitRun service is involved.